Traditional teleassistance services, especially geared towards the elderly, even if significantly improved with current technology, remain impersonal, faceless services for their users. The Guarda municipality, in an operational partnership with the District Command of the National Republican Guard (GNR) is implementing a teleassistance service with unique characteristics. The recipients are, as expected, people who live alone and/or isolated with some degree of vulnerability, either because they are elderly, disabled or other vulnerability factors related to people and goods.
The technology used is at all similar to the more modern and versatile. The big difference is in the monitoring model. This task is the responsibility of the GNR services that, 24 hours a day, 365 days a year, accompany any occurrence signaled by the beneficiaries, triggering the appropriate measures to the situation. The response of the monitor (GNR) can be triggered by the voluntary alert, intentionally issued by the user, by the finding of prolonged immobility of unknown causes or by the exit of the predefined security perimeter – data detected at the time by the monitoring service.
However, in addition to this typical response of the teleassistance services, patrols permanently on the ground can be immediately mobilized to go face-to-face in face-to-face situations. This new possibility reduces the distance between the monitor and the user of the teleassistance service. It also allows direct, regular or occasional follow-up of the beneficiaries by the GNR patrol, alone or in conjunction with the services of the Autarchy or others.
It is a smarter teleassistance service because it is more humanized and close to who needs it.
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GNR e Município